Contact Us

Email is the fastest way to reach us. Write in English or Chinese — both are fine.

Customer support

Email: support@bluewhitechina.com

We answer every message, normally within one business day (Monday to Saturday, Beijing time UTC+8). If you are asking about an existing order, please include your order number so we can look it up straight away.

What we can help with

• Order status, tracking, and delivery questions
• Damaged or incorrect items — send a photo and we will arrange a replacement or refund
• Wholesale and bulk orders for porcelain sets, chopsticks, and gift packaging
• Product questions: dimensions, capacity, glaze, and care instructions

Returns and shipping

Our full policy is on the Shipping, Refunds & Returns page. If anything there is unclear, just email us.